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Customer Support Advisor

Customer Support Advisor

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Advisor. As a key member of our customer support team, you will be responsible for providing prompt and efficient assistance to our customers via email, ticketing systems, and live chat.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries and concerns via email, ticketing systems, and live chat. 

  • Provide accurate information about our products/services, pricing, and policies to customers. 

  • Assist customers in troubleshooting technical issues and resolving product/service-related problems. 

  • Handle customer complaints and escalations with empathy and a solutions-oriented approach. 

  • Collaborate with other departments, to resolve customer issues effectively. 

  • Maintain detailed records of customer interactions and transactions. 

  • Identify opportunities for process improvements and contribute to enhancing the overall customer experience. 


  • Proven experience in a customer support role, preferably in a similar industry or environment.

  • Excellent communication skills, both written and verbal.  

  • Strong interpersonal skills and the ability to empathize with customers' concerns. 

  • Proficiency in using email, ticketing systems, and live chat platforms. 

  • Ability to multitask and prioritize tasks in a fast-paced environment.

  • Problem-solving skills and the ability to think creatively to resolve customer issues.

Technical skills:

  • Proficiency in Computer Systems: Including operating systems (such as Windows, macOS, or Linux) and basic software applications (like Microsoft Office Suite, web browsers, and email clients).

  • Knowledge of CRM Software.

  • Troubleshooting Skills 

  • Understanding of Product/Service 

  • Basic Technical Knowledge: This might include familiarity with networking principles, hardware/software configurations, or software development basics.

  • Communication Tools: Proficiency in using communication tools such as email, chat platforms, and ticketing systems.

  • Remote Desktop Tools: like TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP) 

  • Knowledge Base Management

  • Social Media Management

  • Adaptability and Continuous Learning 

Please note that additional credit and weighting will be given for candidates whom have worked on similar technical products or in e-commerce environments.


Remote / Global


Customer Support

Customer Support

Customer Support