Terms & Conditions


Jan 29, 2024

These Terms of Use (“Terms”) describe the terms under which Platform Security Technology (Tick Technology LLP (Tick)) (“We”, “Our” “Us”) provides an individual or entity, who purchases our Service(s) and/or creates an Account with Us and their Users, access to and use of Our Service(s) (“You”, “Your”, “Yourself”). You and Us will be individually referred to as “Party” and collectively as “Parties”. "Order Form" and "Subscription Notice" will be deemed to have the same meaning throughout.

By accessing and/or using Our Service, a) You agree to be bound by these Terms and acknowledge having read the privacy policy located at Privacy Policy. b) You warrant to us that you are of 18 years or above and are competent to enter into this agreement c) That, in the event, You are entering into these Terms on behalf of any entity/company/organisation or holding group, You possess the proper and full legal authority to bind such entities, company, organisations, or its groups to these Terms. If You do not agree to these Terms, You should immediately and without delay cease using all and any of Our Service(s).


1. Your Rights

Subject to Your compliance with these Terms and solely during the Contract Term or Subscription Term, You shall have the limited, non-exclusive, revocable right to access and use the Service(s) for your business purposes in accordance with the Service Agreement as specifically stated in your Order Form or Subscription Notice.

2. Your Responsibilities

2.1. Your Account: Your access and use of the Service(s) is restricted to the specified number of individual Users as specified in the relevant Order Form, if any, executed between Us and Yourself. Each User shall be identified using unique login information (“User Login”) and such User Login shall be used only by one individual, not shared, transferred, or published.

2.2. Acceptable Use: You agree not to (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, timeshare disassemble, reverse engineer, decompile or make the Service(s) available to any third party, other than Users in furtherance of Your internal business purposes as expressly permitted by these Terms; (b) modify, adapt, or hack the Service(s) or otherwise attempt to gain or gain unauthorized access to the Service(s) or related systems or networks; (c) use the Service(s) to store or transmit Sensitive Personal Information; (d) use the Service(s) to store or transmit Service Data in violation of applicable laws and regulations, including but not limited to violation of any person’s privacy rights, export control laws/regulations; (e) access it for purposes of creating derivative works based on, or developing or operating products or services for third-parties in competition with the Service(s); (f) use the Service(s) to store or transmit any content that infringes upon any person’s intellectual property rights or is unlawful, racist, hateful, abusive, libelous, obscene, or discriminatory; (g) use the Service(s) to knowingly post, transmit, upload, link to, send or store any viruses, malware, trojan horses, time bombs, or any other similar harmful software; (h) “crawl,” “scrape,” or “spider” any page, data, or portion of or relating to the Services (through use of manual or automated means);

2.3. If We inform You that a specified activity or purpose is prohibited with respect to the Service(s), You will ensure that You immediately cease use of the Service(s) for such prohibited activity or purpose.

2.4. When You authorise integration with Third-party Services or a User signs in to use the Service(s) through a Third-Party Services account, the Customer authorises Us to access and store the User’s name, email address(es), and other information that the Third-party Service makes available to us, and to Process it in accordance with these Terms.

2.5. You represent and warrant that You have obtained and maintained necessary authorizations, approvals and permissions from Users and individuals with whom Users interact when using Third-party Services, for Us to Process such Service Data for the purpose of providing the Service(s).

2.6. You are responsible for authorizing the integration of the Third-party Services including Google, Slack, CRM and ensuring Our access to and the transmission of Service Data through the Service(s). We will not be liable for ensuring the accuracy and sufficiency of Service Data submitted to and transmitted through the Service(s). You acknowledge and agree that We shall have no liability for claims arising due to your violation of this clause.

2.7. You represent and warrant that you are free to enter into these Terms and perform the obligations hereunder and doing so will not violate any other agreement to which it is a party, including any agreements with Third-party Services.

3. Service(s)

3.1. You may request a demo of Our Service(s) or a trial of the Service(s) by creation of accounts for trial use for a limited period of time (“Trial Period”). The Trial Period shall be subject to these Terms and any additional terms that We specify. We, in our sole discretion, shall have the right to terminate the Service(s) and Your right to use the Service(s) at any time during the Trial Period and for any reason, without being liable to You.

3.2. Any enhancements, new features or updates (“Updates”) to the Service(s) are also subject to these Terms and We reserve the right to deploy Updates at any time.

3.3. The Service(s) may temporarily be unavailable due to scheduled downtime for upgrades and maintenance in which case We shall use commercially reasonable endeavours to notify You in advance.

4. Intellectual Property Rights

4.1. Except for the rights granted to You under clause 1, all rights, title and interest in and to all intellectual property and/or proprietary rights, title and interest in or related to the Service(s), including patents, inventions, copyrights, trademarks, domain names, trade secrets or know-how (collectively, “Intellectual Property Rights”) shall belong to and remain exclusively with Us.

4.2. You own the rights to the Service Data that You provide to Us. We do not claim ownership over such Service Data. You grant to Us a royalty-free license and right to use Service Data solely to provide, support, maintain and improve the Service(s).

4.3. We shall have a right and license to incorporate into the Services or otherwise use any suggestions, enhancement requests, recommendations or other feedback we receive from You.

4.4. All rights not expressly provided to You herein are reserved.

5. Third-Party Services

The Service(s) enables integration with a wide range of Third-party Services. You acknowledge and agree that Your use of Third-party Services will be subject to the terms and conditions and privacy policies of such third-party and that We shall not be liable for Your enablement, access or use of such Third-party Services, including Your data processed by such third party. We shall only be liable for Your data when it is being transmitted through the Service(s). You should contact that Third- party service provider for any issues arising in connection with use of such Third-party Service.

6. Charges and Payment

6.1. Subscription Charges: All charges associated with Your Account shall be based on the plan You have subscribed at the prices listed in an Order Form (“Subscription Charges”) and any other details regarding such Subscription Charges shall be mentioned in an Order Form. The Subscription Charges are due in full and payable in advance in accordance with clause 6.3, when You subscribe to the Service(s).

6.2. Renewal: Unless Your Account and subscription to the Services is terminated, Your subscription to the Services will renew for a Subscription Term equivalent in length to the then expiring Subscription Term at the then prevailing Subscription Charges

6.3. Payment: You hereby authorize Us or Our authorized agents, as applicable, to bill You upon Your subscription to the Services (and any renewal thereof). Unless otherwise stated in an Order Form, Your payment is due within thirty (30) days of our invoice date.

6.4. Refunds: Unless otherwise specified in these Terms, all Subscription Charges are non-refundable. No refunds shall be issued for partial use or non-use of the Service(s).

6.5. Late Payments/Non-payment of Subscription Charges: We will notify You in the event We do not receive payment towards Subscription Charges within the due date. We must receive payments within a maximum of ten (10) days from the date of Our notice. If We do not receive payment within the foregoing time period, in addition to our right to other remedies available under law, We may (i) charge an interest for late payment @ 1.5% per month and/or; (ii) suspend Your access to and use of the Services until We receive Your payment towards the Subscription Charges as specified herein and/or; (iii) terminate Your Account.

6.6. Applicable Taxes: Unless otherwise stated, the Subscription Charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”).

7. Term, Termination And Suspension

7.1. When not a rolling self-service plan, the Subscription Term shall be set forth on the Website or in a relevant Order Form. A rolling self-service plan will renew at the end of each billing cycle for an additional 30 days unless cancelled.

7.2. Termination by You: You may terminate one or more of your Account(s) in the event We materially breach these Terms, provided that You shall provide an advance notice of such breach and afford us not less than sixty (60) days to cure such breach. In case of such termination We shall, pro-rata, refund the Subscription Charges for the remainder of the Subscription Term.

7.3. Suspension and Termination by Us: In addition to suspension for late payment or non-payment of Subscription Charges, We may suspend Your access to and use of Your Account or the Service(s) if You are in violation of these Terms. We will notify You if your activities violate These Terms and, at Our sole discretion, provide You with a period of fifteen (15) days (“Cure Period”) to cure or cease such activities. If You fail to cure or cease such activities within said Cure Period or if We believe that such breaches cannot be cured, Your Account shall be terminated. We may also terminate a Trial Period in accordance with clause 3.1. Further, We also reserve the right to terminate Your Account at any time by written notice due to business reasons which shall include discontinuation of the Services.

7.4. Termination for Insolvency: Notwithstanding anything contained herein, either Party may terminate these Terms without notice if the other Party becomes insolvent, makes or has made an assignment for the benefit of creditors, is the subject of proceedings in voluntary or involuntary bankruptcy instituted on behalf of or against such Party (except for involuntary bankruptcies) which are dismissed within sixty (60) days, or has a receiver or trustee appointed for substantially all of its property.

7.5. Effect of Terminating Your Account: Following the termination of Your Account either by Yourself or by Us, Your access and use of the Services shall cease. We retain all Service Data in our possession for sixty (60) days from the date of effective termination (“Data Retention Period”). Beyond the Data Retention Period, We reserve the right to delete all the Service Data in our possession.

8. Confidentiality; Data Privacy And Security

8.1. If You choose, or are provided with, a user identification code, login, password or any other piece of information as part of Our security procedures, You must treat such information as confidential. You must not disclose it to any third party. We shall have the right to disable any user identification code or password, whether chosen by You or allocated by Us, at any time, if in Our reasonable opinion, You have failed to comply with any of the provisions of these Terms. We will not be responsible for any activities, including any attempted or actual access or loss of data occurring in Your Account as a result of your non-compliance of obligations under this clause.

8.2. Each of the Parties will protect the other’s Confidential Information from unauthorized use, access or disclosure in the same manner as each of the Parties protects its own Confidential Information, and in any event, no less than reasonable care. Except as otherwise expressly permitted pursuant to these Terms, each of the Parties may use the other’s Confidential Information solely to exercise its respective rights and perform its respective obligations under these Terms and shall disclose such Confidential Information solely to those of its respective employees, representatives and agents who have a need to know such Confidential Information for such purposes and who are bound to maintain the confidentiality of, and not misuse, such Confidential Information. The provisions of this clause shall supersede any non-disclosure agreement by and between the Parties entered prior to these Terms that would purport to address the confidentiality of Service Data and such agreement shall have no further force or effect with respect to Service Data.

8.3. We shall Process Personal Data forming part of Service Data only for the purposes of (I) providing, maintaining, operating, supporting, and improving the Service(s) and in accordance with these Terms, Data Processing Agreement, and any other applicable data privacy laws and as part of the direct relationship between Us and You. We shall not Process Service Data for any purposes other than what is mentioned in these Terms and Data Processing Agreement. We certify that We understand the restrictions in this clause and will comply with such restrictions

8.4. You acknowledge and agree that We and Our group companies may access or disclose information about You, Your Account, Users, including Service Data, in order to (a) comply with the law or respond to lawful requests or legal process; or (b) prevent any infringement of group companies’ or Our customers’ proprietary rights. Further, at Our sole discretion, any suspected fraudulent, abusive, or illegal activity by You may be referred to law enforcement authorities.

9. Disclaimer Of Warranties

9.1. the service(s), including all server and network components are provided on an “as is” and “as available” basis. all express or implied representations and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, are hereby excluded.

9.2. acknowledge that we do not warrant that the access to the service(s), which is provided over internet and various telecommunications networks, all of which are beyond our control, will be uninterrupted, timely, secure, error-free or free from viruses or other malicious software.

10. Limitation of Liability

10.1. to the fullest extent permitted by applicable law, in no event will either party be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, lost revenue, lost sales, lost goodwill, loss of use or lost content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty,negligence or otherwise, even if a party has been advised as to the possibility of such damages or could have foreseen such damages. to the maximum extent permitted by applicable law, our aggregate liability and that of our affiliates, officers, employees, agents, suppliers and licensors, relating to the service(s), will be limited to an amount equal to twelve months of the subscription charges paid by you for the service(s) prior to the first event or occurrence giving rise to such liability.

10.2. in jurisdictions which do not permit the exclusion of implied warranties or limitation of liability for incidental or consequential damages, our liability will be limited to the greatest extent permitted by law.

10.3. not withstanding anything else to the contrary, we disclaim all liabilities, to the maximum extent permitted by law, with respect to the services offered during the trial period

11. Indemnification

11.1. Indemnification by You: You will indemnify and hold Us harmless against any claim brought by a third party against Us, Our respective employees, officers, directors and agents arising from Your acts or omissions in connection with clause 2 of these Terms provided that (a) We promptly notify You of the threat or notice of such a claim, (b) You will have the sole and exclusive control and authority to select defense attorneys, defend and/or settle any such claim; and (c) We shall fully cooperate with You in connection therewith.

12. Miscellaneous

12.1. Entire Agreement and Revisions: These Terms, including all schedules and online policies incorporated herein by reference, contains the entire agreement and understanding of the Parties and supersedes all prior communications, discussions, negotiations, proposed agreements, and all other agreements between them, whether written or oral, concerning the subject matter herein. These Terms may be amended only by a written agreement of the parties and signed by the duly authorized agents of the parties.

12.2. Relationship of the Parties: The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship among the Parties

12.3. Assignment: Except to Your Affiliates/within Your group companies, You may not, directly or indirectly, assign all or any part of these Terms or Your respective rights under these Terms or delegate performance of its respective duties under these Terms without the prior consent, which consent shall not be unreasonably withheld, of Us. In the event of assignment to an Affiliate, the party assigning its performance shall promptly intimate the other party of such assignment and shall not default in any of its payment obligations under these Terms. Subject to the foregoing restrictions, these Terms will be fully binding upon, inure to the benefit of and be enforceable by the parties and their respective successors and assigns

12.4. Force Majeure: Notwithstanding anything to the contrary contained elsewhere, We shall not be liable for unavailability of the Service(s) caused by circumstances beyond Our reasonable control, such as but not limited to, acts of God, acts of government, acts of terror or civil unrest, technical failures beyond Our reasonable control (including, without limitation, inability to access the internet, unauthorized loss, distribution or dissemination of Service Data), or acts undertaken by third parties, including without limitation, distributed denial of service attacks.

12.5. Governing Law and Dispute Resolution: These Terms shall be governed by the laws of Singapore. You hereby expressly agree to submit to the exclusive personal jurisdiction of the courts in Singapore. Any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of these Terms to arbitrate, shall be first settled by arbitration administered settled by the Singapore International Arbitration Centre in accordance with its commercial arbitration rules (“SIAC Rules”) and judgement on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The language of the arbitration shall be English and the seat shall be Singapore. The dispute shall be resolved by a sole arbitrator appointed in accordance with the SIAC Rules. The decision of the sole arbitrator shall be final and binding on the Parties.

12.6. Publicity Rights: You hereby grant Us a royalty-free, worldwide, transferable license to use Your trademark or logo to identify You as Our customer on Our websites and/or marketing collateral.

12.7. Notices and Consent to Electronic Communications: All notices to be provided by Us to You under these Terms may be delivered in writing (i) by nationally recognized overnight delivery Service(s) (“Courier”) or to the contact mailing address provided by You in the relevant Order Form; or (ii) electronic mail to the e-mail address provided by You. Our address for a notice to Us: (i)in writing by Courier is

Platform Security Technology
18 Ah Hood Road #08-51
Hiap Hoe Building
Zhongshan Park
Singapore 329983

or (ii) by electronic mail is support@platformtick.com. All notices shall be deemed to have been given immediately upon delivery by electronic mail, or if otherwise delivered upon receipt or, if earlier, two (2) business days after being deposited in the mail or with a Courier as permitted above.

12.8. Survival: All clauses which, by their nature are intended to survive, including without
limitation Clauses 4 (Intellectual Property Rights), 6 (Charges and Payment), 7 (Term and Termination), 8 (Confidentiality; Security and Data Privacy;), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), 12 (Miscellaneous) and 13 (Definitions) shall survive any termination of Our agreement with respect to use of the Service(s) by You. Termination shall not limit either Party’s liability for obligations accrued as of or prior to such termination or for any breach of these Terms.

Note: These Terms of Service do not replace the Terms of Service for those Customers who have a separately negotiated agreement.